01 / Delivery
How much is delivery?
Standard delivery is $30 per non-empty order to a supported destination. The shipping amount is calculated from the destination and shown before payment. There is currently no free-delivery threshold in the checkout rate card.
The planned $150 prices on Explore concepts do not include checkout because those designs are not orderable. A published product's checkout shows the actual item total, shipping and any store-collected tax.
02 / Delivery
Where do you deliver?
Checkout accepts selected countries in North America, Europe, Asia, Oceania, the Middle East, South America and Africa. The country selector at checkout is the current list for an order. If your destination is unavailable there, contact us before purchasing; we cannot promise delivery outside that list.
We do not currently offer a separate express service in checkout.
03 / Delivery
When should my order arrive?
Our current handling estimate is 1–3 business days before dispatch. The transit ranges below are estimates after dispatch, based on the same rate card used at checkout. Weekends, local holidays, customs processing and carrier disruption can add time. A product made or prepared to a different schedule should state that on its product page or confirmation.
| Destination zone | Estimated transit after dispatch | Standard rate |
|---|---|---|
| United States | 3-6 business days | $30 |
| Canada & Mexico | 5-10 business days | $30 |
| United Kingdom & Ireland | 5-10 business days | $30 |
| Europe | 6-12 business days | $30 |
| Japan | 4-9 business days | $30 |
| Asia-Pacific | 7-14 business days | $30 |
| Australia & New Zealand | 7-14 business days | $30 |
| Other supported destinations | 10-21 business days | $30 |
The estimate shown in your checkout for your chosen country is the most relevant one. If we cannot ship within the promised period, we will contact you with the revised timing and cancellation/refund options required by applicable law.
04 / Delivery
How can I track an order?
When a parcel is dispatched and a tracking number is available, we send the details to the order email. You can also use the Track Order page with your order information. Tracking may take time to show the carrier's first scan.
If the tracking stalls or you cannot find the message, email support@hakamapant.com with your order number.
05 / Delivery
Will I pay import duties or taxes?
For cross-border delivery, your country may assess import duties, VAT/GST, brokerage or other fees. Unless a charge is expressly shown as collected at checkout, it may be payable to the carrier or local authority on arrival. Rates and thresholds vary by destination. Check your local customs authority for current rules before ordering.
We describe goods and order value accurately on shipping documents. We cannot promise customs clearance or a duty-free threshold.
06 / Delivery
Can I change my delivery address?
Email support@hakamapant.com as soon as you notice an address error. Include your order number and corrected address. We will try to update an order that has not dispatched, but a change is not guaranteed once processing or carrier handoff begins.
07 / Delivery
What if the parcel is late, lost or damaged?
Contact us promptly with the order number, tracking status and photos of any damage to the item or packaging. We will investigate with the carrier and explain the replacement, refund or other remedy available for your order and location. Please keep the packaging while a damage claim is reviewed.
For returning an item after delivery, see Returns & Refunds.