Returns & Refunds

For a standard published product, contact us to start a return within 30 days of delivery. The item should be unused, unworn, unwashed and in its original condition, with tags and accessories included. We may ask for the order number and delivery date to identify the purchase.

The generated designs in Explore cannot be bought, so no return begins from those preview pages.

Standard items that meet the condition above can be returned. A product page or checkout may state a specific lawful exception for a genuinely personalized or final-sale item; we will identify it before purchase. An exception does not remove rights you may have for faulty, incorrect or misdescribed goods under applicable law.

Trying an item on carefully to check fit is different from wearing it for use. If you are uncertain whether an item qualifies, send us its order number and condition before shipping it back.

1. Email support@hakamapant.com with the order number, item and reason for return.
2. Wait for the return instructions and the correct address for your order. Please do not send a parcel to an address found in a search result or an old email.
3. Pack the item securely with its tags and accessories. Use a trackable service and keep your proof of postage.
4. Send the tracking number to support so we can match the parcel to your order.

For a change-of-mind return, the buyer pays return postage unless the order terms or local law say otherwise. If we sent the wrong item or it arrived faulty, contact us first so we can arrange an appropriate remedy and return shipping.

After the returned item arrives and is checked, an approved refund is sent to the original payment method through our payment processor. We will notify you of the outcome. Your bank or card issuer controls when the credit appears after processing, so the posting time can vary.

For a standard change-of-mind return, outbound shipping and import charges are generally not refunded unless the order terms or applicable law require it. For an incorrect or faulty item, we assess the full remedy required for your circumstances.

Ask support about the size or style you want. An exchange depends on actual stock and the item's condition; we cannot reserve an unconfirmed concept or guarantee availability. If an exchange is unavailable, we can explain the return and new-order options.

Contact support@hakamapant.com promptly with your order number and clear photos of the item and packaging where relevant. Please keep the item and packaging until we advise the next step. We will review the issue and offer the remedy required by the facts and applicable consumer law, which may include repair, replacement or refund.

A fault claim is not automatically limited by the voluntary 30-day change-of-mind window. Contact us even if the issue appears after that period.

The same contact process applies. We will provide the correct return destination and instructions for the order. Customs paperwork and any recovery of duties depend on your location; we can provide order documents to support a lawful reclaim where available. Do not mark a parcel with an inaccurate value or description.

Questions about delivery before a return? See the Shipping Policy.